Support
Questions, issues, or feedback about TillerWise.
Contact
For any questions about your account, session data, connected integrations, or general feedback, email us at lucas@tillerwise.com. We aim to respond within two working days.
Frequently asked questions
- What file formats can I upload?
- TillerWise accepts FIT, GPX, KML, and TCX files exported from GPS devices or other sailing apps.
- How does the Strava integration work?
- When you connect Strava, TillerWise brings across your recent sailing-tagged activities, and you can sync again at any time from the Integrations page. Only activities classified as Sail, Windsurf, or Kitesurf are imported, and an imported session is private until you choose to share it. You can disconnect Strava at any time from the Integrations page.
- Who can see my sessions?
- Nobody, until you choose otherwise. New accounts are private: your sessions appear in no feed and on no leaderboard until you opt in. Visibility is set per scope — private, followers, groups, or venue — and any single session can be made more private than your default, at any time. Withdrawing visibility removes the session from feeds and leaderboards immediately.
- A figure on a leaderboard looks wrong. What can I do?
- Figures are checked for plausibility against the boat class before they are published, so an impossible GPS spike is excluded from the leaderboard while staying visible in your own session record. If an entry still looks wrong — yours or someone else’s — email lucas@tillerwise.com and we will review it.
- Can I delete a session and re-import it later?
- Yes. Deleting a session from TillerWise does not delete it on Strava. The activity will appear as “Dismissed” on the Integrations page, and you can re-import it manually at any time.
- How do I disconnect Strava?
- Go to Integrations and click Disconnect. TillerWise will revoke its access to your Strava account and clear your tokens. You can also revoke access from Strava’s app settings.
- How do I delete my account and data?
- Go to Profile and use the account deletion option. This permanently removes your account, all session data, and revokes any connected integrations. You can also request deletion by emailing lucas@tillerwise.com.
- What data does TillerWise store from Strava?
- TillerWise imports the GPS track, activity metadata (name, date, sport type), and timing data for eligible sailing activities. It does not access your Strava profile photos, social data, or non-sailing activities. See our Privacy Policy for full details.